FREQUENTLY ASKED QUESTIONS
How do I submit my artwork?
You may fill out our quote or order form. Alternatively, you may email your design to email@example.com.
Which file formats do you accept for submitted artwork?
Our Art Department's preferred file formats are cdr, eps, pdf, ai, svg. We will also accept psd, jpg, gif, bmp, tif, png. If you have no other alternative we will accept doc, ppt, xls, wps. No pubs or embroidery files please!
Do I have to submit a sketch/artwork?
No. If you do not have artwork, you need only to describe what you are looking for and our skilled Art Department will provide you with a beautiful design. However, if you do have a sketch or even unfinished artwork, it will be easier for our artists if you submit it. It will also aid our Art Department in making your final design as close as possible to what you are envisioning.
Do you offer unlimited artwork revisions?
All artwork is free with your order, and we do allow multiple revisions to a reasonable degree. We will do as many revisions as it takes until your artwork is exactly what you are envisioning. However, if we reach a point where concepts get scrapped and our artists are required to start over multiple times, we may charge a revision fee, or recommend that you figure out exactly what you want before requesting more changes.
I have an existing patch that was made elsewhere. Can you duplicate it?
Yes. If you mail us the patch, we can duplicate it exactly. We can mail the patch back to you after production is complete per your request.
Can you match the threads of any color chart?
We can certainly take your PMS, MADERIA, ISACORD, or Robinson Anton color codes and match them as close as possible to our special thread charts. Please note that sometimes there is not an exact color match for your requested color.
How is size determined?
Size is determined by adding the length and width and then dividing by two. In other words, it is the average of the two dimensions.
Is there a standard patch size?
No. All the patches we do are custom; however, our most popular sizes are 3", 3.5", and 4". Motorcycle back patches are not usually smaller than 9 inches, with the standard size being 12 inches.
Do you offer unlimited artwork revisions?
All artwork is free with your order, and we do allow multiple revisions to a reasonable degree. We will do as many revisions as it takes until your artwork is exactly what you are envisioning. However, if we reach a point where concepts get scrapped and our artists are required to start over multiple times, we may charge a revision fee, or recommend that you nail down your final concept before requesting additional changes.
Will my patches come out looking like my art?
No embroidered patch will look 100% like the artwork off of which it is based, regardless of what some embroidered patch companies may say.
If you have visited some of our competitors' websites, you will find that the images of embroidered patches they have displayed are in fact not images of embroidered patches at all. They are images of artwork that has been run through software that generates an "embroidered look."
There is a problem with this. The generated image is not what an embroidered patch actually looks like. This causes the customer to be fooled into thinking he/she is getting a higher quality product than he/she actually is.
On Stadri's website, all of the embroidered patch images you will see on our site are scans of real patches that we have produced for real customers.
How many colors can I have in my patch?
You may have up to 10 colors for free. Each additional color is 15 cents per patch.
How do I choose colors?
You do not have to choose colors yourself. Our artists will match the colors in your design as closely as possible to our thread colors (We do not always guarantee an exact match). If you have particular Pantoner or exact colors that must be in your design, You can view our thread colors here. Pantoner color selections must be in Coated or Uncoated.
Can I have more than one color version of the same design?
We can do multiple color versions on your order, however due to the production process, pricing will vary depending on the number of different colors.
What is the smallest lettering can be?
Without sacrificing quality and legibility, all lettering should be 1/4" in height, which is the equivalent of 14 points in a standard block font.
Are your patches colorfast?
Yes they are. They can be washed with your regular laundry without fading of colors occurring, however, as with all colored fabrics, do not use bleach.
What is your minimum order?
Our minimum order for embroidered patches is 6 pieces, which is among the lowest in the industry. Anything lower than that we are unable to produce at a low cost to you.
Minimums for other popular products: Printed and Woven Patches, Clothing Labels, and Enamel Lapel Pins: 25pcs / Lanyards and PVC Patches: 100pcs
How do I place an order?
You may fill out our order form or call us at 1-800-679-7909. You can also fax your request to 845-679-6649.
How is pricing determined?
Many factors influence pricing. The base price per patch is determined by size and quantity, although many other factors can influence price, including number of colors, backing, specialty threads, rush service, etc . . .
Do I have to pay sales tax?
In June of 2018, the U.S. Supreme Court (SCOTUS) issued a decision on case (South Dakota v. Wayfair) that changed how Sales Tax was to be collected in the United States. Prior to that decision, e-commerce companies (like Stadri Emblems) only needed to charge and collect sales tax in a "Nexus State", or a state in which they had a physical location. For us, this meant we collected New York State sales tax. However, due to new tax laws implemented across the country in response to the SCOTUS' decision, Stadri Emblems is now required to charge and collect taxes in a variety of states. We are not alone in this change, as you may have noticed other online retailers have changed their sales tax policies as well.
If you are shipping to a state in which we now collect sales tax, we will charge the appropriate amount to your order. Sales tax is calculated based on your shipping address, so please make sure your shipping information is accurate. For our international customers, Military Mail customers (APO/FPO/DPO), and customers living in states that do not require us to collect sales tax, you will not notice any differences going through our easy-to-use ordering system.
For customers that are tax exempt, please contact your account representative with your tax exemption information. If you have any questions, please contact your account representative or email firstname.lastname@example.org for more information.
How do I pay?
You may pay by credit card, money order, or personal check. Make checks payable to Stadri Emblems.
Will I be able to approve my art before my patches are produced?
Yes. All artwork is emailed to you before going to production, unless you request otherwise. If you do not have an email address, an account manager will make arrangements with you so you can send your artwork via another method.
Why is my artwork taking longer than usual?
Although artwork typically takes a few business days to be ready for your review, if you have an overly complex design that needs to be recreated from scratch, artwork could take slightly longer.
Will I be able to see a sample of my patch before they are all made?
Yes. Within three business days of artwork approval, per your request, we will email you a sewn sample of your actual patch to ensure you are satisfied with every detail of your design.
How long will it take to receive my patches?
Standard production time for embroidered and woven patches is typically 10-12 business days from final proof approval. Metal products, neckerchiefs, and PVC patches could take up to 21 days. Production time for other custom products may vary depending on availability. No delivery date is guaranteed unless discussed and approved at the time of placing the order. We offer a 7-9-business day rush service for embroidered and woven patches. This adds 20% to the cost of your order.
How are my items shipped?
We ship FedEX Ground or USPS Priority Mail unless the customer specifies otherwise. State sales tax applies to all orders shipped within New York State.
Are your patches made in the US?
We proudly offer patches made in the US as well as overseas, depending on your time frame and budget. Please let your account manager know if you have a preference.