Frequently Asked Questions
Click on a question for the answer
What is your minimum order?
- Our minimum order is 6 pieces. Anything lower than that we are unable to produce at a low cost to you.
How do I place an order?
- You may fill out our order form or call us at 1-800-679-7909. You can also fax your request to 845-679-6649.
How do I submit my artwork?
- You may fill out our quote or order form. Alternatively, you may email your design to email@example.com.
Which file formats do you accept for submitted artwork?
- Our Art Department’s preferred file formats are cdr, eps, pdf, ai, svg.
We will also accept psd, jpg, gif, bmp, tif, png.
If you have no other alternative we will accept doc, ppt, xls, wps.
No pubs or embroidery files please!
Do I have to submit a sketch/artwork?
- No. If you do not have artwork, you need only to describe what you are looking for and our skilled Art Department will provide you with a beautiful design. However, if you do have a sketch or even unfinished artwork, it will be easier for our artists if you submit it. It will also aid our Art Department in making your final design as close as possible to what you are envisioning.
I have an existing patch that was made elsewhere. Can you duplicate it?
- Yes. If you mail us the patch, we can duplicate it exactly. We can mail the patch back to you after production is complete per your request.
How is size determined?
Size is determined by adding the length and width and then dividing by two. In other words, it is the average of the two dimensions.
How is pricing determined?
- Many factors influence pricing. The base price per patch is determined by size and quantity, although many other factors can influence price, including number of colors, backing, specialty threads, rush service, etc . . .
How do I pay?
- You may pay by credit card, money order, or personal check. Make checks payable to Stadri Emblems.
Will I be able to approve my art before my patches are produced?
- Yes. All artwork is emailed to you before going to production, unless you request otherwise. If you do not have an email address, a sales executive will make arrangements with you so you can send your artwork via another method.
Will I be able to see a sample of my patch before they are all made?
- Yes. Within three business days of artwork approval, per your request, we will email you a sewn sample of your actual patch to ensure you are satisfied with every detail of your design.
How long will it take to receive my patches?
- Production time is typically 10-12 business days from pre-production sewout approval; however, no delivery date is guaranteed unless discussed and approved at the time of placing the order.
How are my items shipped?
- We ship FedEX Ground or USPS Priority Mail unless the customer specifies otherwise. State sales tax applies to all orders shipped within New York State.
Are your patches made in the US?
- We proudly offer patches made in the US as well as overseas, depending on your time frame and budget. Please let your sales representative know if you have a preference.
Is there a standard patch size?
- No. All the patches we do are custom; however, our most popular sizes are 3”, 3 ½”, and 4”. Motorcycle back patches are not usually smaller than 9 inches, with the standard size being 12 inches.
Will my patches come out looking like my art?
No embroidered patch will look 100% like the artwork off of which it is based, regardless of what some embroidered patch companies may say.
If you have visited some of our competitors' websites, you will find that the images of embroidered patches they have displayed are in fact not images of embroidered patches at all. They are images of artwork that has been run through software that generates an "embroidered look."
There is a problem with this. The generated image is not what an embroidered patch actually looks like. This causes the customer to be fooled into thinking he/she is getting a higher quality product than he/she actually is.
On Stadri's website, all of the embroidered patch images you will see on our site are scans of real patches that we have produced for real customers.
What is meant by embroidery coverage?
Every embroidered patch starts with a piece of twill fabric; then threads are stitched on top of it. Embroidery coverage refers to whether or not the entire surface of the twill will be covered by thread.
On this patch, the thread completely covers the twill. Ordering a 100% embroidered patch is simply a matter of preference. Many customers prefer this embroidery style because of the thickness/fullness it adds to the patch.
On this patch, the background is not stitched, leaving the blue twill background exposed. These patches are ideal if your design has a large area of solid color. They are also a lower cost option.
What is the difference between a merrowed and a diecut border?
Borders are an important consideration when designing a custom patch. Merrowed borders are often used when the patch is a symmetrical shape without sharp angles. A merrowed border is sewn onto the patch after it is embroidered and over-locks around its edge, making a border about 1/8” wide.
Custom or diecut shapes can have borders embroidered around their edges where desired, or not have a border at all.
What different backings can go on my patch?
PLASTIC: This backing adds stiffness and gives your patch support, allowing it to retain its shape over time. It is still thin enough to sew through. There is no charge for this backing.
HEATSEAL: Another word for iron-on. Allows you to apply your patch onto a garment using a home iron. If you are planning to wash your garment more than 50-80 times after the patch is applied, it is recommended that the heatseal only be used for pre-placement before sewing, and then followed up with a few tag stitches along the patch to hold it in place longer. NOTE: Heatseal will not stick to synthetic fabrics.
VELCRO: One (hook) side or both sides are available.
ADHESIVE: This is a peel and stick backing to hold a patch in place for a single event. It will not hold up to machine washing. If you desire your patch to stay in place permanently, go with the heatseal option, or plastic and sew your patches.
MAGNETIC: A magnetic strip is placed on the entire back surface, turning your patch into an embroidered magnet.
1) Wash fabric first. Fabric softener should not be used.
2) Set iron to cotton setting. Do not use steam, and remove water from iron.
3) Lay your garment out on a hard, heat tolerant surface. A padded ironing board is not hard enough. Try placing a cutting board above padding.
4) Place heatseal side of patch onto fabric in desired placement area. Iron design for approximately 30-60 seconds, applying pressure. Do not move iron side to side as this may cause design to shift. Heavier fabrics may require more time, and lighter fabrics may require less time.
5) Allow time to cool, then make sure entire surface area is applied to fabric. If all pieces did not adhere, reapply heat for an additional 20-30 seconds. Allow to cool.
6) Turn garment inside out and apply iron to back of design area for approximately 30 seconds. Wait 48 hours before washing, and turn garment inside out when doing so.
More information about patch backings >>
How many colors may I have in my patch?
- You may have up to 10 colors for free. Each additional color is 10 cents per patch.
How do I choose colors?
- Unless you have particular Pantone® or exact colors that must be on your design, our artists will match the colors in your design as closely as possible to our thread colors (We do not always guarantee an exact match). You can view our thread colors here. Pantone® color selections must be in Coated or Uncoated.
What is the smallest lettering can be?
- Without sacrificing quality and legibility, all lettering should be ¼” in height, which is the equivalent of 14 points in a standard word processing program.
What if my design has an excessive amount of detail or small lettering?
- You have a few options. First you can allow one of our artists to alter your design by removing some detail and increasing the size of the text. If this does not appeal to you, you may choose to increase the overall size of your patch. This will, however, increase the price as well. Last, you may change the production process to a woven or a printed patch, which will allow for significant amounts of detail at small sizes.
What if I'm not satisfied with my products?
- You have 30 days from the time you receive your products to contact us to discuss your options.